OPINATOR Dashboards Enable you to Act on Feedback One of the purposes of managing Customer Experience is to be able to act on feedback and to do that, making sense of gathered data its an important and essential step. The emphasis of displaying that data...
Measuring an Experience Should be an Experience Itself – Deliver it with OPIs Measuring an experience should be an experience itself. This is why OPINATOR bases the concept of interactions on what we call OPIs, multimedia forms for generating engaging...
In Experience Management, Customers Are In Charge The tables have turned, now, customers are the ones in charge. Undoubtedly it goes beyond saying that companies always profit from new customers of course, but there is value in the retention of existing ones. In...
Un informe independiente reconoce a OPINATOR como proveedor de Voz del Cliente FORRESTER x OPINATOR – Es un hecho que recoger, analizar y actuar sobre el feedback del cliente es esencial para cualquier negocio hoy en día. Sin embargo, seleccionar cómo gestionar...
An independent report recognizes us as a Voice-of-the-Customer Vendor OPINATOR – It’s a fact that gathering, analyzing and acting on customer feedback is essential for any business nowadays. However, choosing how to manage Customer Experience could be a major...
Haz del Día de San Valentín una fecha importante para todos tus enamorados del NPS El 2020 está siendo increíble y parece que febrero finalmente ha llegado a nuestras mentes… ¡y a nuestros corazones! Seguramente ya sabrás qué está en mente de todos ahora mismo,...
