An independent report recognizes us as a Voice-of-the-Customer Vendor
OPINATOR – It’s a fact that gathering, analyzing and acting on customer feedback is essential for any business nowadays. However, choosing how to manage Customer Experience could be a major challenge for an organization, having multiple vendors to consider, as well as the different CX programs that a company could be implementing.
Take all of this into consideration, plus budgets and expenses, and the result would be a complex equation. Anyways, the solution to this not-so-simple decision could be eased by relying on the experts. For example. You might find FORRESTER’s most recent Now Tech report (to date), Now Tech: Voice-Of-The-Customer (VoC) Vendors, Q1 2020, helpful.
Voice-of-the-Customer is usually defined as a systematic approach for collecting customer feedback while analyzing it in order to get insights and use it to make changes or decisions to improve the Customer Experience, and so, the business. VoC tools can be implemented at different levels of CX programs, throughout multiple uses.
Selecting the right vendor could bring different benefits, from helping you to boost response rates and engagement, to act on feedback in real-time, and reducing customer effort while turning customers into promoters.
OPINATOR has been recognized in FORRESTER’S Now Tech: Voice-of-the-Customer (VoC) Vendors Report.
OPINATOR brings the human touch to Customer Experience, enabling you to boost response rates in VoC, NPS and CX Management programs with highly engaging and fully customized interactions (e.g. surveys, forms, etc.) that become an extension of your brand.