by Raúl Manresa | Apr 8, 2020 | Blog, Customer Experience, Customer Feedback
Build Loyalty and Positively Impact ROI through Customer Feedback With half of humanity now on lockdown, the way businesses and consumers communicate is through digital channels. With this said, it makes sense that Customer Experience in digital channels is growing...
by Raúl Manresa | Apr 2, 2020 | Blog, Customer Experience, OPIs
Medir una experiencia debe ser una experiencia en sí misma, ¡entrégala con OPIS! Medir una experiencia debe ser una experiencia en sí misma. Es por eso que en OPINATOR te ofrecemos un concepto diferente de interacciones, los OPIs, que reemplazan a las encuestas y...
by Raúl Manresa | Mar 20, 2020 | Blog, Customer Experience, Experience Management
It is Key to Boost your CX Programs in Face of the COVID-19 Should I continue to implement CX programs in my company due to what the world is facing today? This is a valid question, and the answer is YES. The crisis caused by the Coronavirus is shaping how businesses...
by Raúl Manresa | Mar 20, 2020 | Blog, Customer Experience, Experience Management
Impulsar tus programas de CX ante el cambio generado por el COVID-19 es clave para tu negocio Puede que durante esta situación tan particular que el mundo está atravesando, te haya surgido una duda: ¿debo continuar implementando los programas de CX en mi empresa? Sí,...
by Raúl Manresa | Mar 4, 2020 | Blog, Customer Experience, Experience Management, OPIs
¿Quiénes deben liderar el proceso de Experiencia de Cliente? Ellos, ¡claro! El mundo sigue cambiando. Ahora son los clientes quienes llevan el mando. Las empresas siempre se benefician de nuevos clientes, pero esto no quiere decir que no sea necesario comprender...
by Raúl Manresa | Feb 26, 2020 | Customer Experience, Experience Management, Platform
In Experience Management, Customers Are In Charge The tables have turned, now, customers are the ones in charge. Undoubtedly it goes beyond saying that companies always profit from new customers of course, but there is value in the retention of existing ones. In...
