WOW Experience Management
for Humans

Generate Better Insights,
Enable Change!

Bye boring surveys
Hi cool OPIs!

Featured in Forrester’s 2020
List of VoC Vendors

OPINATOR VoC, NPS & CX Management solution

Your new VoC, NPS & CX Management solution

Bring the human touch to CX! Boost response rates in VoC, NPS, and CX Management programs with highly engaging and fully customized interactions (e.g. surveys, forms, etc.) that become an extension of your brand.

OPINATOR Reduce effort&increase the value for company

Reduce effort, increase value

OPINATOR enables you to act on feedback, reduce customer effort, and drive value in each touchpoint. Featuring Predictive, Prescriptive, and Text Analytics, Case Management system, and role-based dashboards.

 

OPINATOR self manageable / is self-manageable

Easy to deploy and self-manageable

Generate remarkable interactions and turn customers into promoters. OPINATOR is self-manageable but also provides a Customer Success team to overview and guide your projects when you need it.

KEEP UP, above & beyond

Companies will double down on their CX efforts during the following decade

Customers expect innovative and delightful interactions. Combine technology, creativity, and deep customer understanding to deliver those experiences and boost customer engagement

BRIDGE THE GAP

OPINATOR surveys

OPINATOR PLATFORM

Personalized Interactions (OPIs)

Rather than old, inefficient surveys, captivate your customers with engaging and personalized UIs

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Real-Time Intelligence

Each interaction is unique! Generate added value by combining contextual data with OPINATOR’s AI

Actionable Insights

Discover opportunities to improve CX processes through a full understanding of the customer journey

GET IT ALL!

OPINATOR Products

Make Experience Management Simple & Effective

OPINATOR Products Visual Suveys & Forms e

Visual Surveys & Forms

OPIs, branded & multimedia
Move away from unengaging and ineffective formats

OPINATOR Products Real-Time Decisioning and instant response

Real-Time Decisioning

Instant response to every customer. Combine data to make the best decision for your customers and your company

OPINATOR Products Role-Based & Customizable Dashboards

Role-Based & Customizable Dashboards

Easy and flexible visualization and data digest
OPINATOR Products terminals / kiosks

OPIbox Feedback Terminals

Touch screens and physical kiosks with buttons so you can gather feedback on-site

OPINATOR Products Advanced Analytics

Advanced Analytics

Predictive, Prescriptive, and Text Analytics delivering valuable and actionable insights
OPINATOR Surveys

Text Analytics

Turn insights into intelligence with sentiment, effort and emotion analysis. Transforming unstructured data into value 

OPINATOR Products automatic submissions

Campaigns

WhatsApp, Email, SMS with white & blacklists, opt-out automation, reporting, fatigue control, and much more

OPINATOR close the loop system

Case Management

Close-The-Loop system to generate alerts & red flags to satisfy customers and deliver personalized attention while preventing churn

LEADING BRANDS TRUST US

TO DELIVER EXCEPTIONAL EXPERIENCES

BBVA
Baker Hughes
Costa Coffee
John Deere
Samsung
GAP
Kellogg´s
Telefónica
Clarins
VF Vans
ING
The North Face
Grupo Santander
Iberdrola
OPINATOR x Pullmantur 3
OPINATOR x Endesa
OPINATOR x Plus Ultra
CEPSA