by Raúl Manresa | Close the Loop, Customer Experience, Customer Feedback, Experience Management
Clave #9 para una gestión WOW de CX Close The Loop es un sistema de Gestión de Casos, clave para mejorar tu Gestión de la Experiencia Los clientes exigen, cada vez más, atención personalizada y respuestas rápidas. Para gestionar cualquier tipo de incidencias o...
by Raúl Manresa | Case Management, Close the Loop, Customer Experience, Customer Feedback, Experience Management, OPINATOR CX
Hack #9 for a WOW CX Management Close The Loop is a Key Case Management System to Improve your Experience Management With customers demanding personalized attention and fast responses increasingly, are you still sticking to an old ticketing platform to...
by Raúl Manresa | Customer Experience, Customer Feedback, Experience Management, OPINATOR CX, Platform
Santander Bank Recognizes OPINATOR’s Excellente with Two Awards During Santander Chile’s Annual Edition of Best Suppliers Awards, the bank recognized OPINATOR for its excellence, effort, and commitment. This ceremony, held since the year 2000, counts with a jury...
by Raúl Manresa | Customer Experience, Customer Feedback, Experience Management, Platform
El banco reconoce la labor de OPINATOR con dos galardones Durante la edición anual de los Premios Santander Chile a sus Mejores Proveedores, el banco ha reconocido en 2020 a OPINATOR por su excelencia, esfuerzo y compromiso. Esta ceremonia, que lleva celebrándose...
by Raúl Manresa | Customer Experience, Customer Feedback, Dashboards, Experience Management
Clave #8 para una gestión WOW de CX La importancia del texto libre o datos no estructurados: Text Analytics en encuestas El análisis textual (o Text Analytics) mediante inteligencia artificial es algo con lo que ni soñábamos hace apenas unos años. Los sistemas...
by Raúl Manresa | Customer Experience, Customer Feedback, Dashboards, Experience Management, Omnichannel, OPINATOR CX
Hack #8 for a WOW CX Management The Value of Free Text or Unstructured Data: Text Analytics in Surveys Textual analysis (or Text Analytics) using Artificial Intelligence is something we didn’t even dream of just a few years ago. Text Analytics systems in...
