Analyst Report Recognizes OPINATOR as a Voice-of-the-Customer Vendor for the Second Time in a Row OPINATOR was recently recognized in the Now Tech: Voice-of-the-Customer (VoC) Vendors, Q1 2021 Forrester report — Voice-of-the-Customer (VoC) solutions should help CX...
Hack #10 for a WOW CX Management Start Driving Customer Feedback Revenue From All Your VoC & NPS Programs Now that we’ve come a long way since the beginning of this list of 10 hacks for a WOW CX Management, it’s time to unveil the last one, enabling...
Hack #9 for a WOW CX Management Close The Loop is a Key Case Management System to Improve your Experience Management With customers demanding personalized attention and fast responses increasingly, are you still sticking to an old ticketing platform to...
Santander Bank Recognizes OPINATOR’s Excellente with Two Awards During Santander Chile’s Annual Edition of Best Suppliers Awards, the bank recognized OPINATOR for its excellence, effort, and commitment. This ceremony, held since the year 2000, counts with a jury...
Hack #8 for a WOW CX Management The Value of Free Text or Unstructured Data: Text Analytics in Surveys Textual analysis (or Text Analytics) using Artificial Intelligence is something we didn’t even dream of just a few years ago. Text Analytics systems in...
OPINATOR obtains ISO 27001 Certification After preparing several months in order to achieve this goal, we are proud to announce that OPINATOR has obtained the ISO 27001 Certificate. ISO 27001 Certification: What it means ISO 27001 Certification is an international...