“Thanks to the measurement of Voice of the Customer and the Customer Satisfaction with the OPINATOR platform, we have processed more than 387,000 opinions and suggestions that have given us a very detailed knowledge of the real needs of customers, which has allowed us...
More and more customers answer surveys through digital channels where they express their opinion regarding processes, products or services. But, what happens next? Does the customer feel that they are being listened to? How are customer reviews being managed and...
New release features Improved Case Management, Asynchronous Rules, and a brand-new friendly interface for administrators, editors, and agents. OPINATOR has just launched a new version of its platform that incorporates new features in the main areas of innovation of...
Durante el Acto de Graduación de la décima promoción de la Escuela Superior de Ingeniería Informática (ESII) de la Universidad de Castilla-La Mancha (UCLM), se ha reconocido a OPINATOR con el Premio a la Mejor Empresa Colaboradora, donde OPINATOR ha cumplido un...
Customer Reviews and Outstanding Experience Provided Enabled this Recognition among XM Software OPINATOR is featured in G2’s Experience Management Software Grid for their Spring 2021 report, standing out as a High Performer. G2 is one of the largest tech...
Employee Experience is Key to Translate your Company’s Vision to your Customers and Deliver a Bilateral Quality Experience Have you ever thought about building a stronger CX through Employee Experience (EX)? As an Experience Management expert, your goal should always...