Un número cada vez mayor de interacciones con clientes ocurren en espacios digitales. Desde saludar a posibles clientes, hasta atender a defensores de tu marca, tu espacio digital debe satisfacer a todos los visitantes por igual. En el mundo dinámico de los eCommerce,...
An increasing number of customer interactions take place over digital spaces. From greeting potential customers to your brand experience, to servicing long-time advocates, your digital space needs to cater to all visitors alike. In the dynamic world of e-commerce,...
What is Return on Experience (ROX) and how to demonstrate it. While traditional Return on Investment (ROI) focuses solely on financial metrics such as revenue and profit, ROX takes a more holistic approach that takes into account emotional and behavioral...
i-DE, an energy distribution company belonging to the Iberdrola Group, has been awarded with the prize for the Best Customer Experience Strategy by the Customer Experience Development Association, DEC, an international benchmark in the field of Customer Experience....
i-DE, empresa distribuidora de energía perteneciente al Grupo Iberdrola, ha sido galardonada con el premio a la Mejor Estrategia en Experiencia de Cliente otorgado por la Asociación para el Desarrollo de la Experiencia del Cliente, DEC, referente internacional en el...
