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OPINATOR Among Voice-of-the-Customer (VoC) Vendors 2021 by Independent Research Firm

OPINATOR Among Voice-of-the-Customer (VoC) Vendors 2021 by Independent Research Firm

by OPINATOR | Customer Experience, Experience Management, OPINATOR CX, VoC

Analyst Report Recognizes OPINATOR as a Voice-of-the-Customer Vendor for the Second Time in a Row OPINATOR was recently recognized in the Now Tech: Voice-of-the-Customer (VoC) Vendors, Q1 2021 Forrester report — Voice-of-the-Customer (VoC) solutions should help CX...
Cómo convertir los insights de tus encuestas en Inteligencia a través de Text Analytics

Cómo convertir los insights de tus encuestas en Inteligencia a través de Text Analytics

by OPINATOR | Customer Experience, Customer Feedback, Dashboards, ESP CX, Experience Management

Clave #8 para una gestión WOW de CX   La importancia del texto libre o datos no estructurados: Text Analytics en encuestas El análisis textual (o Text Analytics) mediante inteligencia artificial es algo con lo que ni soñábamos hace apenas unos años. Los sistemas...
Cómo convertir los insights de tus encuestas en Inteligencia a través de Text Analytics

How to Turn insights into intelligence with Text Analytics

by OPINATOR | Customer Experience, Customer Feedback, Dashboards, Experience Management, Omnichannel, OPINATOR CX

Hack #8 for a WOW CX Management   The Value of Free Text or Unstructured Data: Text Analytics in Surveys Textual analysis (or Text Analytics) using Artificial Intelligence is something we didn’t even dream of just a few years ago. Text Analytics systems in...
Experimenta con gamificación e incentivos

Experimenta con gamificación e incentivos

by OPINATOR | Customer Experience, Customer Feedback, Dashboards, ESP CX, Experience Management, Omnichannel

Clave #7 para una gestión WOW de CX   Experimentar con gamificación e incentivos en la Experiencia del Cliente: promotores y detractores Hay mucha controversia respecto a la experimentación con gamificación e incentivos en las encuestas para aumentar la...
Experimenta con gamificación e incentivos

Apply Gamification and Incentives to Maximize the Impact of Your CXM

by OPINATOR | Customer Experience, Customer Feedback, Dashboards, Experience Management, Omnichannel, OPINATOR CX

Hack #7 for a WOW CX Management   Experimenting with gamification and incentives in Customer Experience: promoters and detractors There is a great deal of controversy regarding experimentation with gamification and incentives in surveys to increase participation....
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  • BBVA Deploys More Than 2,400 Unique Points of VoC Measurement in Its Mobile Banking App & Web with OPINATOR
  • BBVA integra en su banca móvil (app y web) más de 2400 puntos de recogida de feedback con OPINATOR
  • Saca el máximo provecho de OPINATOR con las OPI TALKS
  • Activate your CX program with new OPINATOR features
  • Activa tu programa de CX con las nuevas funcionalidades de OPINATOR
  • New Update to EU Directives Puts Veracity of Reviews in the Spotlight
  • Nuevas directivas de la UE obligan a verificar autenticidad de reseñas online

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