European directives once again update consumer protection regulations: Brands will have to be more transparent and demonstrate the veracity of their reviews. The importance of reviews as a strategic factor in leveraging our customers’ purchasing decisions...
Vitamins are essential to keep your body working properly and staying healthy. Likewise, to stay up in the game and be at one’s best, in OPINATOR we believe in the power of vitamin V: The VALUE of CX Programs. According to Forrester, 7 out of 10 companies will...
How to Generate Revenue from Your CX, VoC, and NPS Programs OPINATOR always seeks to share its knowledge on Customer Experience and in this way help stakeholders to build effective CX and VoC programs, and it has been an honor is to have shared this space with...
“Thanks to the measurement of Voice of the Customer and the Customer Satisfaction with the OPINATOR platform, we have processed more than 387,000 opinions and suggestions that have given us a very detailed knowledge of the real needs of customers, which has allowed us...
More and more customers answer surveys through digital channels where they express their opinion regarding processes, products or services. But, what happens next? Does the customer feel that they are being listened to? How are customer reviews being managed and...
New release features Improved Case Management, Asynchronous Rules, and a brand-new friendly interface for administrators, editors, and agents. OPINATOR has just launched a new version of its platform that incorporates new features in the main areas of innovation of...
