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Say Goodbye To Boring Surveys And Hello To OPIs! (Part 2)

Say Goodbye To Boring Surveys And Hello To OPIs! (Part 2)

by OPINATOR | Blog, OPINATOR CX, OPIs, Platform

Measuring an Experience Should be an Experience Itself – Deliver it with OPIs Measuring an experience should be an experience itself. This is why OPINATOR bases the concept of interactions on what we call OPIs, multimedia forms for generating engaging...
Experiencia del Cliente: Adiós encuestas aburridas, ¡Hola OPIs! (Parte I)

Experiencia del Cliente: Adiós encuestas aburridas, ¡Hola OPIs! (Parte I)

by OPINATOR | Blog, Customer Experience, Experience Management, OPIs

¿Quiénes deben liderar el proceso de Experiencia de Cliente? Ellos, ¡claro!  El mundo sigue cambiando. Ahora son los clientes quienes llevan el mando. Las empresas siempre se benefician de nuevos clientes, pero esto no quiere decir que no sea necesario comprender el...
Experiencia del Cliente: Adiós encuestas aburridas, ¡Hola OPIs! (Parte I)

Experience Management: Say Goodbye To Boring Surveys And Hello To OPIs! (Part 1)

by OPINATOR | Customer Experience, Experience Management, OPINATOR CX, Platform

In Experience Management, Customers Are In Charge The tables have turned, now, customers are the ones in charge. Undoubtedly it goes beyond saying that companies always profit from new customers of course, but there is value in the retention of existing ones. In...

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Posts

  • ¿Qué es la vitamina V? – Generar valor a partir de los programas de CX
  • What’s Vitamin V? – Generating VALUE from CX Programs
  • Cómo generar ingresos a partir de programas de CX, VoC y NPS – Webinar on-demand con FORRESTER
  • How to Generate Revenue from your CX, VoC, and NPS Programs – Webinar On-demand featured FORRESTER
  • Santander Increases by 4x Times Its Mobile App Users And by 27% the Usage Time with OPINATOR
  • Santander cuadruplica usuarios de app y aumenta un 27% su tiempo de uso con la ayuda de OPINATOR
  • Close The Loop – Activate your Customer’s Feedback

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