Learn the Top Hacks to Boost the Impact of your Customer Experience Management Successfully managing Customer Experience to increase engagement with a segmented audience in NPS, Voc, and CX Management programs can be relatively simple! David Solana (Co-founder of...
It is Key to Boost your CX Programs in Face of the COVID-19 Should I continue to implement CX programs in my company due to what the world is facing today? This is a valid question, and the answer is YES. The crisis caused by the Coronavirus is shaping how businesses...
Impulsar tus programas de CX ante el cambio generado por el COVID-19 es clave para tu negocio Puede que durante esta situación tan particular que el mundo está atravesando, te haya surgido una duda: ¿debo continuar implementando los programas de CX en mi empresa? Sí,...
¿Quiénes deben liderar el proceso de Experiencia de Cliente? Ellos, ¡claro! El mundo sigue cambiando. Ahora son los clientes quienes llevan el mando. Las empresas siempre se benefician de nuevos clientes, pero esto no quiere decir que no sea necesario comprender el...
In Experience Management, Customers Are In Charge The tables have turned, now, customers are the ones in charge. Undoubtedly it goes beyond saying that companies always profit from new customers of course, but there is value in the retention of existing ones. In...
