Hack #2 for a WOW CX Management Make it Simple and Fast to Succeed in your CEM Efforts Make it simple and fast! We are not just talking about making surveys short for your target audience (but you should!), but making the process of conceiving surveys efficient for...
Clave #1 para una gestión WOW de CX Una conexión emocional es clave para dar una Experiencia del Cliente extraordinaria, y por tanto, tener éxito en tu Gestión de CX Medir una experiencia debe ser una experiencia en sí misma, haciendo que la experiencia...
Hack #1 for a WOW CX Management An Emotional Connection is Key to Deliver a Superior CX & Succeed in your CEM Efforts Measuring an experience should be an experience itself, making each client experience a unique path. A path that is personalized...
Implementa un sistema Close The Loop en Tiempo Real y optimiza tu gestión de la Experiencia del Cliente Como ya sabrás, en el 2020 ser “solo” un negocio digital ya no es suficiente. Entonces, ¿cómo debe ser la gestión de la Experiencia del Cliente...
Learn the Top Hacks to Boost the Impact of your Customer Experience Management Successfully managing Customer Experience to increase engagement with a segmented audience in NPS, Voc, and CX Management programs can be relatively simple! David Solana (Co-founder of...
