Omnichannel Presence is a Must for those Looking to Achieve Success in their CX Efforts Are you currently delivering an omnichannel experience when collecting Customer Feedback? Is your company able to see exactly what your customers are thinking in real-time? Could...
OPINATOR Dashboards Enable you to Act on Feedback One of the purposes of managing Customer Experience is to be able to act on feedback and to do that, making sense of gathered data its an important and essential step. The emphasis of displaying that data...
Build Loyalty and Positively Impact ROI through Customer Feedback With half of humanity now on lockdown, the way businesses and consumers communicate is through digital channels. With this said, it makes sense that Customer Experience in digital channels is...
It is Key to Boost your CX Programs in Face of the COVID-19 Should I continue to implement CX programs in my company due to what the world is facing today? This is a valid question, and the answer is YES. The crisis caused by the Coronavirus is shaping how businesses...
Measuring an Experience Should be an Experience Itself – Deliver it with OPIs Measuring an experience should be an experience itself. This is why OPINATOR bases the concept of interactions on what we call OPIs, multimedia forms for generating engaging...
In Experience Management, Customers Are In Charge The tables have turned, now, customers are the ones in charge. Undoubtedly it goes beyond saying that companies always profit from new customers of course, but there is value in the retention of existing ones. In...
