Omnichannel Presence is a Must for those Looking to Achieve Success in their CX Efforts Are you currently delivering an omnichannel experience when collecting Customer Feedback? Is your company able to see exactly what your customers are thinking in real-time? Could...
It is Key to Boost your CX Programs in Face of the COVID-19 Should I continue to implement CX programs in my company due to what the world is facing today? This is a valid question, and the answer is YES. The crisis caused by the Coronavirus is shaping how businesses...
Empecemos por lo básico, ¿qué es exactamente la mencionada “Era de la Experiencia”? El año 1998 fue importante y lleno de acontecimientos. Madonna encabezó las listas de música, Francia venció a Brasil en una memorable final de la Copa del Mundo celebrada...
We live in a world saturated with information which, as consumers, makes it increasingly difficult to find accurate and reliable sources of information about a brand, marketplace, product or service. OPINATOR RealReviews is a new service that will enable you to...
Be Omnichannel with OPINATOR Shopping experiences are no longer what they used to be. According to a 2018 research from Salesforce, 67% of shoppers start their journey on Google or Amazon but somewhere along the way decide that buying in-store is more convenient in...
