Build Loyalty and Positively Impact ROI through Customer Feedback With half of humanity now on lockdown, the way businesses and consumers communicate is through digital channels. With this said, it makes sense that Customer Experience in digital channels is...
Medir una experiencia debe ser una experiencia en sí misma, ¡deja las encuestas y entrégala con OPIs! Medir una experiencia debe ser una experiencia en sí misma. Es por eso que en OPINATOR te ofrecemos un concepto diferente de interacciones, los OPIs, que...
It is Key to Boost your CX Programs in Face of the COVID-19 Should I continue to implement CX programs in my company due to what the world is facing today? This is a valid question, and the answer is YES. The crisis caused by the Coronavirus is shaping how businesses...
Measuring an Experience Should be an Experience Itself – Deliver it with OPIs Measuring an experience should be an experience itself. This is why OPINATOR bases the concept of interactions on what we call OPIs, multimedia forms for generating engaging...
¿Quiénes deben liderar el proceso de Experiencia de Cliente? Ellos, ¡claro! El mundo sigue cambiando. Ahora son los clientes quienes llevan el mando. Las empresas siempre se benefician de nuevos clientes, pero esto no quiere decir que no sea necesario comprender el...
