Santander Bank Recognizes OPINATOR’s Excellente with Two Awards During Santander Chile’s Annual Edition of Best Suppliers Awards, the bank recognized OPINATOR for its excellence, effort, and commitment. This ceremony, held since the year 2000, counts with a jury...
Hack #8 for a WOW CX Management The Value of Free Text or Unstructured Data: Text Analytics in Surveys Textual analysis (or Text Analytics) using Artificial Intelligence is something we didn’t even dream of just a few years ago. Text Analytics systems in...
OPINATOR obtains ISO 27001 Certification After preparing several months in order to achieve this goal, we are proud to announce that OPINATOR has obtained the ISO 27001 Certificate. ISO 27001 Certification: What it means ISO 27001 Certification is an international...
Hack #7 for a WOW CX Management Experimenting with gamification and incentives in Customer Experience: promoters and detractors There is a great deal of controversy regarding experimentation with gamification and incentives in surveys to increase participation....
Hack #6 for a WOW CX Management A/B Testing in Surveys, as with Ads, to Know What Works Best Many companies are missing out on opportunities to listen better (and more) to their customers, by always offering them the same surveys, without any personalization or...
Hack #5 for a WOW CX Management Dynamic CX insights, the Value of Personalization Are you customizing CX insights? We hope your answer is a resounding yes! And if not, it means you’re missing out on a lot of opportunities to know your customers better. In...
