Clave #2 para una gestión WOW de CX Una Experiencia del Cliente simple y rápida te garantizará el éxito en tus esfuerzos de gestión de CX Convierte tu Experiencia del Cliente en rápida y simple. No estamos hablando solamente de hacer encuestas cortas para tu...
Hack #2 for a WOW CX Management Make it Simple and Fast to Succeed in your CEM Efforts Make it simple and fast! We are not just talking about making surveys short for your target audience (but you should!), but making the process of conceiving surveys efficient for...
In Experience Management, Customers Are In Charge The tables have turned, now, customers are the ones in charge. Undoubtedly it goes beyond saying that companies always profit from new customers of course, but there is value in the retention of existing ones. In...
