How to Generate Revenue from Your CX, VoC, and NPS Programs OPINATOR always seeks to share its knowledge on Customer Experience and in this way help stakeholders to build effective CX and VoC programs, and it has been an honor is to have shared this space with...
“Thanks to the measurement of Voice of the Customer and the Customer Satisfaction with the OPINATOR platform, we have processed more than 387,000 opinions and suggestions that have given us a very detailed knowledge of the real needs of customers, which has allowed us...
“Gracias a la medición de la Voz del Cliente con la plataforma OPINATOR, hemos gestionado más de 387.000 opiniones y sugerencias que nos han dado un conocimiento muy detallado de las necesidades reales de los clientes, lo que nos ha permitido rediseñar nuestra...
More and more customers answer surveys through digital channels where they express their opinion regarding processes, products or services. But, what happens next? Does the customer feel that they are being listened to? How are customer reviews being managed and...
Cada vez más clientes contestan a encuestas a través de canales digitales donde expresan su opinión respecto a procesos, productos o servicios. Pero, ¿qué ocurre después? ¿El cliente siente que está siendo escuchado? ¿Cómo se gestionan y priorizan las opiniones que...
