OPINATOR Dashboards Enable you to Act on Feedback One of the purposes of managing Customer Experience is to be able to act on feedback and to do that, making sense of gathered data its an important and essential step. The emphasis of displaying that data...
Utiliza el Feebdack del Cliente para generar lealtad e impactar positivamente el ROI Probablemente has notado que el feedback del cliente se ha visto incrementado a lo largo de las últimas semanas en diversos sectores. Las circunstancias actuales han cambiado...
Build Loyalty and Positively Impact ROI through Customer Feedback With half of humanity now on lockdown, the way businesses and consumers communicate is through digital channels. With this said, it makes sense that Customer Experience in digital channels is...
Medir una experiencia debe ser una experiencia en sí misma, ¡deja las encuestas y entrégala con OPIs! Medir una experiencia debe ser una experiencia en sí misma. Es por eso que en OPINATOR te ofrecemos un concepto diferente de interacciones, los OPIs, que...
It is Key to Boost your CX Programs in Face of the COVID-19 Should I continue to implement CX programs in my company due to what the world is facing today? This is a valid question, and the answer is YES. The crisis caused by the Coronavirus is shaping how businesses...