An increasing number of customer interactions take place over digital spaces. From greeting potential customers to your brand experience, to servicing long-time advocates, your digital space needs to cater to all visitors alike. In the dynamic world of e-commerce,...
What is Return on Experience (ROX) and how to demonstrate it. While traditional Return on Investment (ROI) focuses solely on financial metrics such as revenue and profit, ROX takes a more holistic approach that takes into account emotional and behavioral...
i-DE, an energy distribution company belonging to the Iberdrola Group, has been awarded with the prize for the Best Customer Experience Strategy by the Customer Experience Development Association, DEC, an international benchmark in the field of Customer Experience....
PARQUES REUNIDOS GROUP is one of the world’s leading operators of theme and amusement parks. It currently operates more than 50 parks in countries such as USA, Spain, France, Germany, UK, Italy, Norway, Denmark and Australia. The immediacy of the information and...
BBVA, one of the largest financial groups in the world, seeks to establish a customer-centric relationship, helping them to make the best financial decisions to achieve their personal and professional goals. BBVA has created its own source of reliable information...
Take advantage of OPINATOR’s new features and boost your CX program. OPINATOR is always in constant development of new features based on the feedback received from our customers and users, as well as from our own team. This improvement process is cyclical...
