In Experience Management, Customers Are In Charge The tables have turned, now, customers are the ones in charge. Undoubtedly it goes beyond saying that companies always profit from new customers of course, but there is value in the retention of existing ones. In...
An independent report recognizes us as a Voice-of-the-Customer Vendor OPINATOR – It’s a fact that gathering, analyzing and acting on customer feedback is essential for any business nowadays. However, choosing how to manage Customer Experience could be a major...
Discover How OPINATOR Can Help You Generate Value from Unstructured Data to Boost Your Business Through Text Analytics Did you know that more than 8 years ago OPINATOR started as a Text Analytics project? For it to get started, several Ph.D. professionals on Analytics...
So what is exactly this so-called “Age of Experience”? Looking back, 1998 was an important and eventful year. Madonna topped music charts, France beat Brazil in a memorable World Cup final held in Paris, and Bill Clinton issued the most famous denial in...
