Human CX. A sua nova vantagem competitiva.

O CX se tornou mecânico. Mais painéis do que emoções. Mais dados do que pessoas. Para se destacar, as empresas precisam recuperar a conexão com seus clientes. Neste webinar, vamos mostrar como a combinação de IA e personalização em tempo real pode transformar a interação com os clientes em confiança, fidelidade e resultados mensuráveis. O […]

Human CX: La nueva ventaja competitiva.

El CX se ha vuelto mecánico: más paneles que emociones, más datos que personas. Para destacar, las empresas deben recuperar la conexión con sus clientes. En este webinar te mostraremos cómo, combinando IA y personalización en tiempo real, es posible transformar la interacción con los clientes en confianza, fidelidad y resultados medibles. El Human CX […]

Human CX: Your Next Competitive Advantage

CX has become mechanical, more dashboards than emotions, more data than people. To stand out, brands need to bring empathy back. In this webinar we will show you how human connection, powered by AI and real-time personalization, turns feedback into trust, loyalty, and measurable results. Human CX is the new competitive edge. Key takeaways: • […]

The Pitfalls of CX: How to Reinvent a Strategy That No Longer Works

Avoid the most common pitfalls in channels, methods, and metrics within the world of Customer Experience, and discover how to create real impact. Is your Customer Experience strategy still based on outdated assumptions? The customer’s voice has evolved, yet many organizations remain stuck in ideas that no longer work, such as: “Low response rates are […]

Las Trampas del CX: Cómo reinventar una estrategia que ya no funciona

Evita las trampas más comunes en canales, métodos y métricas del mundo de la experiencia de usuario, y descubre cómo generar un impacto real. ¿Tu estrategia de Experiencia del Cliente sigue basada en suposiciones antiguas? La voz del cliente ha cambiado, pero muchas organizaciones siguen atrapadas en ideas que ya no funcionan, como por ejemplo: […]

CXSA 2025 – Session Recording

As a proud Gold Sponsor of the 14th Annual Customer Experience Strategies Summit of 2025 in Toronto, we had the opportunity to connect with CX leaders and innovators, share fresh insights, explore the latest trends, and build meaningful connections. OPINATOR’s session was one for the records! David Solana broke down why traditional VoC strategies just aren’t […]

Beyond NPS®: How to Turn Customer Experience into YOUR Competitive Advantage​

NPS® is a useful indicator, but does it really tell you why a customer abandoned their cart or left your app? To improve measurement, you need more than just a single metric: real-time intelligence, granularity, and actionable data. In this webinar, you’ll discover how to take customer voice measurement to the next level with tools and […]

A New Standard for Trust in AI: Our ISO 42001 Certification

As Artificial Intelligence continues to reshape industries, one question matters more than ever: can you trust the systems behind it? That’s where ISO 42001 comes in. This international standard defines how organizations should manage AI systems responsibly, covering security, risk, ethics, and operational efficiency. It’s not about flashy demos or isolated features. It’s about building […]

One Step Ahead: Introducing OPINATOR AImprovements

OPINATOR continues to move Customer Experience forward with new AI capabilities that help organizations detect signals and act while interactions are still happening. As part of the growing OPINATOR AI Hub, we are introducing new AImprovements designed to help organizations move beyond traditional feedback programs and toward a more dynamic and responsive way of managing […]

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