OPINATOR Services
The Expertise You Need to Win in CX
Deploy OPINATOR fast, constantly improve your CX, NPS, VoC or EX programs, and drive real business results with a team focused on your success.
A Unique Approach for Your Success
OPINATOR combines powerful CX technology with expert services that cover every step of your program. You launch fast, reduce internal effort, and keep improving with a team that stays by your side after implementation, at the level you choose.
Implementation for fast, precise deployment.
Integration with your CRM, ERP, data lake, and channels for unified workflows.
Creative design for OPIs, dashboards, and communications that boost engagement.
Managed services for ongoing configuration and optimization.
Training and enablement to build internal expertise.
Development services tailored to your needs.
Advisory support to strengthen CX and NPS strategy.
Implementation Built for Speed and Precision
Launch fast and stay aligned from day one. The OPINATOR team drives a smooth rollout that adapts to your goals, processes, and systems, so you get value quickly with minimal effort from your side.
Managed Services for
Continuous Improvement
CX programs evolve. OPINATOR’s managed services help you keep pace with new touchpoints, new capabilities, and continuous optimization across the platform. You decide the level of involvement, and our team works alongside you to keep your program current, consistent, and high-performing.
Continuous optimization of journeys, logic, and interaction formats.
New surveys and dashboards designed as your needs change.
Ongoing configuration updates across KPIs and alerts.
Fine-tuning of Text Analytics models to improve accuracy and relevance.
New touchpoints added as your customer experience expands.
Configuration of AI agents to increase productivity and automate actions.
Regular insight reviews with recommendations for next steps.
Support with campaigns, testing, and validation.
Refresher training sessions as new features are released.
Governance to ensure consistency, quality, and strategic alignment.
A Dedicated Team Aligned With
Your Goals
Behind every OPINATOR program is a cross-functional team that works with you from implementation to ongoing improvement. You get experts in CX, design, engineering, analytics, and strategy to ensure your program stays aligned with your goals and delivers results.
Who you work with:
Project Manager for coordination, timelines, and smooth delivery.
Customer Success Managers for platform configuration and adoption.
Creative Designer for branded OPIs, dashboards, and communications.
Engineering Lead for integrations, technical guidance, and development.
Account Manager for strategic alignment and long-term growth.
CX Advisor for journey design, KPIs, and insight recommendations.
Executive Sponsor for high-level alignment and decision-making.
Governance That Keeps Everything
on Track
Strong CX programs need structure. OPINATOR provides a clear governance model with recurring checkpoints that keep your program aligned, efficient, and focused on results. You always know what is happening, what is next, and how the program is performing.
How we work:
Kickoff session to align objectives, roles, and success metrics.
Weekly check-ins to manage tasks, timelines, and platform performance.
Monthly working sessions to review insights and define next actions.
Quarterly reviews to assess results, adjust priorities, and plan ahead.
