The New Experience Management:
Emotional, Personalized & Monetizable

Prove the ROI from Your CX Program

Generate Better Insights,
Enable Change!

Bye boring surveys
Hi cool OPIs!

OPINATOR VoC, NPS & CX Management solution

Your new VoC & CX Management solution

Bring the human touch to CX! Boost response rates in VoC and CX Management programs with highly engaging and fully customized interactions (e.g. surveys, forms, etc.) that become an extension of your brand.

Reduce effort, increase value

OPINATOR enables you to act on feedback, reduce customer effort, and drive value in each touchpoint. Featuring Predictive, Prescriptive, and Text Analytics, Case Management system, and role-based dashboards.

Easy to deploy and self-manageable

Generate remarkable interactions and turn customers into promoters. OPINATOR is self-manageable but also provides a Customer Success team to overview and guide your projects when you need it.

KEEP UP, above & beyond

Companies will double down on their CX efforts during the following decade

Customers expect innovative and delightful interactions. Combine technology, creativity, and deep customer understanding to deliver those experiences and boost customer engagement

BRIDGE THE GAP

INCREASE CX ROI

OPINATOR OPIs, interactive and personalized CX management

OPINATOR PLATFORM

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Personalized Interactions (OPIs)

Rather than old, inefficient surveys, captivate your customers with engaging and personalized UIs

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Real-Time Intelligence

Each interaction is unique! Generate added value by combining contextual data with OPINATOR’s AI

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Actionable Insights

Discover opportunities to improve CX processes through a full understanding of the customer journey

GET IT ALL!

OPINATOR Products

Make Experience Management Simple & Effective

Visual Surveys & Forms

OPIs, branded & multimedia
Move away from unengaging and ineffective formats

Real-Time Decisioning

Instant response to every customer. Combine data to make the best decision for your customers and your company

Role-Based & Customizable Dashboards

Easy and flexible visualization and data digest

OPIbox Feedback Terminals

Touch screens and physical kiosks with buttons so you can gather feedback on-site

Advanced Analytics

Predictive, Prescriptive, and Text Analytics delivering valuable and actionable insights

Text Analytics

Turn insights into intelligence with sentiment, effort and emotion analysis. Transforming unstructured data into value

Campaigns

WhatsApp, Email, SMS with white & blacklists, opt-out automation, reporting, fatigue control, and much more

Case Management

Close-The-Loop system to generate alerts & red flags to satisfy customers and deliver personalized attention while preventing churn

GET A DEMO

LEADING BRANDS TRUST US

TO DELIVER EXCEPTIONAL EXPERIENCES