Santander Increases by 4x Times Its Mobile App Users And by 27% the Usage Time with OPINATOR

Santander is one of the largest banks in Europe. In recent years, it has embraced active listening across all its digital channels, placing Customer Experience Management at the center of how it evolves its banking services.

With OPINATOR, this approach quickly delivered results. The team gained clear, actionable insights that helped them refine and improve the customer experience within their app.