Voice of Customer
Listen and Understand Every Voice
Hear more, understand deeper, and act with confidence. OPINATOR strengthens your VoC program by placing real customer signals at the center of your organization.
Capture all feedback to get a unified customer view
With OPINATOR you capture solicited and unsolicited feedback from every source: surveys, contact centers, calls, emails, chats, social interactions, and any other touchpoint.
OPINATOR enables you to collect richer, more engaging input through OPIs while bringing together signals from every system and conversation in one place.
You get a complete, unified view of what customers say and why.
Turn customer signals into clear priorities
OPINATOR gives your VoC program the intelligence it needs to move from listening to action.
Go beyond traditional metrics with advanced analytics that uncover hidden patterns, root causes, and real drivers of experience.
Use built-in AI to spot growth opportunities and trigger actionable plans automatically, with no manual effort.
Turn every customer signal into clear direction, so your teams know where to focus and how to improve.
Resolve issues faster and strengthen customer relationships
With OPINATOR Case Management, every customer signal is handled quickly and consistently. The right teams act at the right moment, issues are resolved fast, and satisfaction grows.
Detect and respond instantly, follow up smoothly, and deliver personalized answers. All from one clear, organized view.
Monetize every VoC interaction and turn feedback into revenue
OPINATOR enables you to embed upsell, cross-sell, loyalty, churn-prevention, and member-get-member (referral) actions right into your VoC programs.
You create value automatically while customers share their feedback.
Smooth integration, adapted to your business
OPINATOR connects to your entire VoC ecosystem seamlessly, integrating with CRMs, ERPs, data lakes, contact center platforms, marketing tools, and any other system your organization relies on. Data flows securely and consistently at your preferred cadence, giving you a unified, real-time view of customer signals across all channels.
