Quantitative Analysis
From Metrics to Measurable Improvement
Measure what matters most and turn metrics into actionable insights that reveal where to focus efforts and how to grow impact over time.
Understand performance across
every journey and channel
OPINATOR Quantitative Analysis enables you to measure satisfaction, loyalty, and effort in real time with fully interactive analysis tools.
Track score evolution, compare segments, and uncover the story behind your numbers across products, channels, and experiences.
Comprehensive metrics: Analyze NPS, CSAT, CES, and custom KPIs with flexible formulas and calculations.
Trend analysis: Visualize score evolution by day, week, or month to track progress and detect changes early.
Customer journey analytics: Connect quantitative data across moments to reveal how satisfaction evolves end to end.
Key driver analysis: Identify the attributes that have the greatest impact on your results.
Predict, explain, and optimize performance with AI
Go beyond tracking results to understand what’s changing and why.
AI Performance Insights summarize data, detect patterns, and reveal the drivers behind performance shifts, helping you act with precision and foresight.
AI Performance Insights: Analyze quantitative feedback at scale to detect patterns, deviations, and emerging trends over time.
Predictive analytics: Anticipate changes in satisfaction, effort, and loyalty metrics to act before issues arise.
Attribute radar analysis: Visualize strengths and weaknesses across attributes or drivers in a single, comparative view.
Advanced data dynamics: Connect metrics across touchpoints, channels, and moments to uncover how they influence each other.
Continuous optimization: Turn evolving results into improvement plans that enhance performance across VoC, EX, and CX.
Comparative views: Segment results by region, channel, or journey stage to understand variations and drivers.