OPINATOR AI works end-to-end across your CX and VoC processes. It enhances the way you generate interactions, understand feedback, engage customers, and act in real time.
You get one unified layer of intelligence that:
Improves how people interact with your brand.
Detects intent, emotion, and key signals instantly.
Automates action and closes the loop without delay.
Transforms raw data into clear, actionable insight.
Five powerful AI systems work together as one unified engine to turn every interaction into intelligence and every insight into action. Each one focuses on a core part of your CX program:
Creates high-impact interactions faster and with less effort.
Turns surveys into dynamic, adaptive conversations.
Detects what matters and triggers the right action instantly.
Transforms raw feedback into clear, meaningful insights.
Routes cases, guides teams, and ensures every issue is resolved.
This unified AI ecosystem strengthens every part of your CX program, helping you move faster, understand better, and generate measurable business impact.
AI Experience Design gives you smarter tools to build human, intuitive interactions that reduce friction and drive higher engagement.
It improves how you design, optimize, and validate every moment with:
AI OPI Builder
Creates fully branded, visual, high-performing feedback experiences in minutes.
AI Question Optimizer
Suggests clearer, shorter, and more effective questions that improve data quality.
AI Logic Designer
Builds smart flows automatically so every interaction adapts to context and behavior.
AI CX Knowledge Advisor
Guides best practices and recommends improvements based on proven CX patterns.
AI Quality Checks and Bias Controls
Reviews tone, clarity, and logic to prevent bias and ensure consistency.
Everything is designed to raise clarity, reduce effort, and deliver better data.
AI Dynamic Engagement helps you start and sustain the right conversations at the right moment, without manual effort, moving beyond predefined, one-size-fits-all surveys to personalized interactions. It adapts to each customer’s context and intent so every interaction feels timely, relevant, and natural.
Key capabilities:
AI Engagement Agent
Builds fully dynamic, context-aware interactions that adapt in real time. It reshapes the entire flow based on intent, emotion, behavior, and previous answers — creating true conversations instead of static surveys.
AI Response Agent
Replies instantly with natural, human-like messages that guide next steps and keep the interaction moving.
AI Personal Information Protection (PIP) Agent
Protects sensitive data in real time by detecting, masking, and managing personal information automatically.
These agents personalize interactions end-to-end and turn static surveys into living conversations that generate better data and smarter decisions.
AI Real-Time Action turns every interaction into immediate, personalized action. It analyzes and understands every signal in real time, triggering the right workflow, alert, or follow-up automatically.
Interprets each response instantly and identifies the next best action.
Pushes data to the right systems and teams the moment it matters.
Coordinates workflows end-to-end to solve issues faster and reduce manual work.
These agents work together to ensure fast resolution, consistent follow-up, and a more efficient CX operation.
AI Insights Suite transforms unstructured comments, scores, trends, and anomalies into simple, decision-ready intelligence. You understand what’s happening, why it’s happening, and where to focus next.
Summarizes quantitative data to reveal patterns, deviations, and trends over time. It shows what’s changing, why it’s changing, and where performance needs attention.
Turns unstructured feedback into concise, actionable insights by highlighting strengths, weaknesses, and emerging issues for faster, clearer decision-making.
Compares channels, regions, segments, or time periods to reveal differences, gaps, and opportunities. It shows where improvements work, where they don’t, and what separates top-performing areas from the rest.
Generates concrete next steps tailored to each segment or customer type, turning insights into clear actions that improve satisfaction, retention, and outcomes.
Detects tone, emotion, and intent with high precision, helping you understand how customers truly feel and why their experience matters.
Groups comments into meaningful themes to reveal what customers care about most and highlight the issues that impact satisfaction and loyalty.
Enables natural, ChatGPT-style conversations with your data and your OPIs, letting you ask questions in plain language and get instant answers. You explore results, trends, and patterns, and you evaluate and refine your OPIs based on real feedback.
Continuously tracks scores, comments, and sentiment to detect sudden changes instantly. Flags spikes, drops, or unusual patterns and triggers the right alerts so teams can act before issues escalate.
AI Close the Loop helps you resolve issues quickly and reliably. It routes cases to the right teams, guides next steps, drafts responses, and monitors trends so nothing slips through the cracks.
Key capabilities:
AI Triage and Routing
Detects urgency, churn risk, and topic to assign cases instantly.
AI Agents for Case Managers
Summarize key issues, draft tailored responses, and surface daily insights that reveal recurring patterns and emerging problems.
AI Close the Loop Insights
Analyzes case trends over time to identify recurring issues, bottlenecks, and root causes. Generates improvement recommendations that help managers optimize processes and reduce friction.
AI identifies the signals that matter and triggers the right follow-up automatically, improving resolution time, reducing workload, and strengthening loyalty.
OPINATOR AI turns complexity into clarity, signals into action, and feedback into ROI — all while keeping every interaction human and relevant.