Advanced Text Analytics
Turn every customer voice into business impact
Discover what your customers really think and feel across every interaction so you can act faster, focus on what matters most, and turn every piece of feedback into measurable business results.
Gain a Deeper Understanding of Your Customers’ Experience
OPINATOR Advanced Text Analytics brings together all unstructured feedback into one clear, contextual view. Its categorization engine, optimized for short-form feedback, interprets natural language with high accuracy, understanding misspellings, emojis, and informal expressions to deliver precise, human insight.
Transform open comments, call transcripts, emails, and chats into structured, actionable insights.
Analyze meaning, emotion, and emerging themes to reveal not just what your customers say, but why they say it.
Multilingual analysis and integration across customer and journey data, to help you uncover the real story behind every experience and act on what truly matters.
From Insight to Action
Interactive visuals and analytics reveal what drives satisfaction, frustration, and change.
Powered by OPINATOR’s proprietary text analytics engine combined with advanced AI models, every comment is analyzed instantly and connected with dashboards, Case Management, and Real-Time Action to trigger the right responses at the right moment.
Nothing gets overlooked: each customer voice contributes directly to better experiences and measurable results.