Contact Center
Empower your Contact Center to drive better CX
Capture every interaction—voice, chat, email, digital—and turn them into insights and actions that improve agent performance, reduce friction, and boost customer satisfaction.
Make every contact center interaction clearer, faster, and more human
Give your customers a smoother, more human experience across every channel. OPINATOR helps your contact center understand interactions in real time, reduce effort, and improve key metrics such as FCR and handle time while strengthening relationships through dynamic, multilingual, omnichannel engagement.
Understand every interaction:
Go beyond words to detect intent, emotion, and patterns with advanced analytics and real-time insight.
Improve satisfaction in the moment:
Use real-time intelligence and AI to spot issues early, speed up resolutions, and reduce handle time without losing the human touch.
Boost operational performance:
Track and improve contact-center metrics such as FCR, resolution time, agent effectiveness, and customer effort.
Integrate with your entire ecosystem:
Connect OPINATOR to your CRM, ticketing, telephony, and operational systems with full flexibility and enterprise-grade security.
Capture every voice in one place:
Whether customers reach you by phone, chat, or email, nothing is lost. All interactions come together in one clear, unified view.
Turn contact center data into intelligence and real-time action
Use AI and Text Analytics to analyze calls, emails, and chat conversations at scale. OPINATOR automatically detects sentiment, effort, compliance, and emerging risks across large volumes of interactions, helping your teams act faster and improve performance with data-driven precision.
Analyze interactions at scale:
Process large volumes of transcripts to identify themes, risks, compliance signals, and emerging issues.
AI guidance for agents:
Provide summaries, suggested replies, and key context so agents work faster and more confidently.
Intelligent follow-up:
Trigger alerts, cases, and close-the-loop actions the moment high-effort or unresolved issues appear.
Operational intelligence:
Uncover recurring patterns, root causes, and performance gaps across teams and channels.
Insight that scales your service:
Prioritize the actions that matter most so your teams stay focused and deliver more human support at speed.