Customer Experience Management
The complete Customer Experience solution that drives results
Enter the new era of Customer Experience to reach new levels of interaction, turn insights into business opportunities, and power a truly customer-centric organization with OPINATOR’s built-in AI.
Collect every signal,
power every insight
Access all customer feedback in one place, a unified view that gives you full visibility to make confident decisions.
Wherever your customers interact — mobile, web, email, WhatsApp, SMS, social channels, physical touchpoints, or other sources — every piece of feedback, structured or unstructured, solicited or unsolicited, is centralized for unified analysis, reporting, and action.
Increase response rates with human interactions
OPIs (OPINATOR Personalized Interfaces) replace generic forms and old surveys with human, visual, branded, two-way interactions that increase responses, capture more meaningful signals, and deliver more accurate data.
Go beyond metrics with powerful insights
Listening is just the start. Real impact comes from action. With OPINATOR you capture the right feedback, uncover what matters, and turn all insights into action plans.
Gain powerful quantitative insights
From traditional metrics to advanced analytics, discover not only what your customers think but why, helping your organization focus on what drives performance.
Uncover hidden insights with Text Analytics
Gain a deeper understanding of customer experiences through advanced language analysis that reveals emotion, drivers, and pain points.
Turn insights into action with AI
Identify key growth opportunities and get actionable plans automatically, reducing manual effort and enabling continuous operational improvement.
Close the Loop in Real Time
OPINATOR transforms insights into immediate action. Critical cases are detected instantly, alerts reach the right teams, and responses are delivered through dynamic, automated, and human-centered interactions.
Customers feel heard. Issues get solved. Loyalty grows.
One solution that talks to all your tools
OPINATOR integrates smoothly with CRMs, ERPs, data lakes, and any other system in your stack. Its flexible integration framework adapts to any architecture or data model, ensuring insights move securely and consistently across your ecosystem.
Customer Experience Innovation adapted to your business
OPINATOR is a next-generation CX platform that grows with your business, adapts to your processes and goals, and evolves continuously through ongoing innovation.
While it can run fully self-serve if your team wants autonomy, we also provide expert, high-impact support for implementation, managed services, and continuous improvement when deeper partnership is needed.
Its modular, transparent pricing keeps full control in your hands and ensures you pay only for what you use.