Case Management & Close the Loop
Turn every issue into an opportunity
Act in real time to resolve issues, improve satisfaction, and create measurable business impact.
Resolve issues fast to boost satisfaction and drive customer value
OPINATOR Case Management centralizes all customer cases in one clear, organized view. It prioritizes and assigns tasks automatically based on rules, sentiment, and impact, so the right people take action at the right time.
Integrations with dashboards, alerts, and Real-Time Action ensure nothing is missed and responses stay fast, consistent, and measurable.
Detect and act instantly:
Identify critical feedback in real time and trigger alerts or cases automatically. No manual triage needed.
Route and follow up efficiently:
Assign each issue to the right team, track progress, and manage every step from one place.
Personalize responses:
Deliver fast, meaningful replies that rebuild trust and strengthen relationships.
Close the loop and measure
real impact
Go beyond ticketing and turn feedback into immediate, accountable action. Automate responses, uncover patterns, and continuously improve your service with AI-powered insights.
AI Close the Loop Insights:
Analyze large volumes of case data to detect recurring issues, identify root causes, and uncover process bottlenecks that affect performance.
AI Agents for Case Managers:
Summarize key case details, suggest personalized responses, and surface trends so teams can act faster and smarter.
Measure and grow:
Link every resolution to business outcomes like satisfaction, loyalty, and retention, using insights to prevent churn or uncover new opportunities.