What is Return on Experience (ROX) and how to demonstrate it. While traditional Return on Investment (ROI) focuses solely on financial metrics such as revenue and profit, ROX takes a more holistic approach that takes into account emotional and behavioral...
i-DE, an energy distribution company belonging to the Iberdrola Group, has been awarded with the prize for the Best Customer Experience Strategy by the Customer Experience Development Association, DEC, an international benchmark in the field of Customer Experience....
i-DE, empresa distribuidora de energía perteneciente al Grupo Iberdrola, ha sido galardonada con el premio a la Mejor Estrategia en Experiencia de Cliente otorgado por la Asociación para el Desarrollo de la Experiencia del Cliente, DEC, referente internacional en el...
Qué es el Return on Experience (ROX) y cómo demostrarlo. Mientras que el Retorno de la Inversión (ROI) tradicional se centra únicamente en parámetros financieros como los ingresos y los beneficios, el ROX adopta un enfoque más holístico que tiene en cuenta los...
PARQUES REUNIDOS GROUP is one of the world’s leading operators of theme and amusement parks. It currently operates more than 50 parks in countries such as USA, Spain, France, Germany, UK, Italy, Norway, Denmark and Australia. The immediacy of the information and...
