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What is The Return on Experience (ROX) and How to Demonstrate It

What is The Return on Experience (ROX) and How to Demonstrate It

by Oscar Onel | Blog, Customer Experience, Customer Feedback, Experience Management, OPINATOR CX, OPIs

What is Return on Experience (ROX) and how to demonstrate it.   While traditional Return on Investment (ROI) focuses solely on financial metrics such as revenue and profit, ROX takes a more holistic approach that takes into account emotional and behavioral...
i-DE (Iberdrola Group), Wins DEC 2023 Award for the Best Customer Experience Strategy

i-DE (Iberdrola Group), Wins DEC 2023 Award for the Best Customer Experience Strategy

by OPINATOR | Blog, Customer Experience, Customer Feedback, Experience Management, OPINATOR CX, OPIs, Platform, VoC

i-DE, an energy distribution company belonging to the Iberdrola Group, has been awarded with the prize for the Best Customer Experience Strategy by the Customer Experience Development Association, DEC, an international benchmark in the field of Customer Experience....
i-DE (Iberdrola Group), Wins DEC 2023 Award for the Best Customer Experience Strategy

i-DE (grupo Iberdrola), gana el premio DEC 2023 a mejor estrategia en experiencia de cliente

by Oscar Onel | Close the Loop, Customer Experience, Customer Feedback, ESP CX, Experience Management, OPIs, Platform

i-DE, empresa distribuidora de energía perteneciente al Grupo Iberdrola, ha sido galardonada con el premio a la Mejor Estrategia en Experiencia de Cliente otorgado por la Asociación para el Desarrollo de la Experiencia del Cliente, DEC, referente internacional en el...
Return on Experience: Cómo demostrar retorno directo de tu inversión en CX

Return on Experience: Cómo demostrar retorno directo de tu inversión en CX

by Oscar Onel | Close the Loop, Customer Experience, Customer Feedback, ESP CX, Experience Management, OPIs, Platform

Qué es el Return on Experience (ROX) y cómo demostrarlo.   Mientras que el Retorno de la Inversión (ROI) tradicional se centra únicamente en parámetros financieros como los ingresos y los beneficios, el ROX adopta un enfoque más holístico que tiene en cuenta los...
PARQUES REUNIDOS Deploys an Advanced Global Voice-of-the-Customer Program with OPINATOR

PARQUES REUNIDOS Deploys an Advanced Global Voice-of-the-Customer Program with OPINATOR

by Oscar Onel | Customer Experience, Customers Stories, OPINATOR CX

PARQUES REUNIDOS GROUP is one of the world’s leading operators of theme and amusement parks. It currently operates more than 50 parks in countries such as USA, Spain, France, Germany, UK, Italy, Norway, Denmark and Australia. The immediacy of the information and...
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Posts

  • What is The Return on Experience (ROX) and How to Demonstrate It
  • i-DE (Iberdrola Group), Wins DEC 2023 Award for the Best Customer Experience Strategy
  • i-DE (grupo Iberdrola), gana el premio DEC 2023 a mejor estrategia en experiencia de cliente
  • Return on Experience: Cómo demostrar retorno directo de tu inversión en CX
  • PARQUES REUNIDOS Deploys an Advanced Global Voice-of-the-Customer Program with OPINATOR
  • Grupo Parques Reunidos despliega un programa avanzado de VoC a nivel global con OPINATOR
  • BBVA Deploys More Than 2,400 Unique Points of VoC Measurement in Its Mobile Banking App & Web with OPINATOR

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