by Raúl Manresa | Customer Experience, Customer Feedback, Omnichannel, OPINATOR CX
Omnichannel Presence is a Must for those Looking to Achieve Success in their CX Efforts Are you currently delivering an omnichannel experience when collecting Customer Feedback? Is your company able to see exactly what your customers are thinking in real-time? Could...
by Raúl Manresa | Blog, Omnichannel, Platform
Be Omnichannel with OPINATOR Shopping experiences are no longer what they used to be. According to a 2018 research from Salesforce, 67% of shoppers start their journey on Google or Amazon but somewhere along the way decide that buying in-store is more convenient in...
