by Raúl Manresa | Customer Experience, Customer Feedback, Experience Management, OPIs
Clave #2 para una gestión WOW de CX Una Experiencia del Cliente simple y rápida te garantizará el éxito en tus esfuerzos de gestión de CX Convierte tu Experiencia del Cliente en rápida y simple. No estamos hablando solamente de hacer encuestas cortas para tu...
by Raúl Manresa | Customer Experience, Customer Feedback, Experience Management, OPINATOR CX, OPIs
Hack #2 for a WOW CX Management Make it Simple and Fast to Succeed in your CEM Efforts Make it simple and fast! We are not just talking about making surveys short for your target audience (but you should!), but making the process of conceiving surveys efficient for...
by Raúl Manresa | Blog, OPINATOR CX, OPIs, Platform
Measuring an Experience Should be an Experience Itself – Deliver it with OPIs Measuring an experience should be an experience itself. This is why OPINATOR bases the concept of interactions on what we call OPIs, multimedia forms for generating engaging...
