Analyst Report Recognizes OPINATOR as a Voice-of-the-Customer Vendor for the Second Time in a Row OPINATOR was recently recognized in the Now Tech: Voice-of-the-Customer (VoC) Vendors, Q1 2021 Forrester report — Voice-of-the-Customer (VoC) solutions should help CX...
Clave #8 para una gestión WOW de CX La importancia del texto libre o datos no estructurados: Text Analytics en encuestas El análisis textual (o Text Analytics) mediante inteligencia artificial es algo con lo que ni soñábamos hace apenas unos años. Los sistemas...
Hack #8 for a WOW CX Management The Value of Free Text or Unstructured Data: Text Analytics in Surveys Textual analysis (or Text Analytics) using Artificial Intelligence is something we didn’t even dream of just a few years ago. Text Analytics systems in...
Clave #7 para una gestión WOW de CX Experimentar con gamificación e incentivos en la Experiencia del Cliente: promotores y detractores Hay mucha controversia respecto a la experimentación con gamificación e incentivos en las encuestas para aumentar la...
Hack #7 for a WOW CX Management Experimenting with gamification and incentives in Customer Experience: promoters and detractors There is a great deal of controversy regarding experimentation with gamification and incentives in surveys to increase participation....
