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Close The Loop: A Case Management System to Boost Customer Experience Impact

Close The Loop: A Case Management System to Boost Customer Experience Impact

by Raúl Manresa | Case Management, Close the Loop, Customer Experience, Customer Feedback, Experience Management, OPINATOR CX

Hack #9 for a WOW CX Management   Close The Loop is a Key Case Management System to Improve your Experience Management With customers demanding personalized attention and fast responses increasingly, are you still sticking to an old ticketing platform to...
Cómo convertir los insights de tus encuestas en Inteligencia a través de Text Analytics

Cómo convertir los insights de tus encuestas en Inteligencia a través de Text Analytics

by Raúl Manresa | Customer Experience, Customer Feedback, Dashboards, Experience Management

Clave #8 para una gestión WOW de CX   La importancia del texto libre o datos no estructurados: Text Analytics en encuestas El análisis textual (o Text Analytics) mediante inteligencia artificial es algo con lo que ni soñábamos hace apenas unos años. Los sistemas...
Cómo convertir los insights de tus encuestas en Inteligencia a través de Text Analytics

How to Turn insights into intelligence with Text Analytics

by Raúl Manresa | Customer Experience, Customer Feedback, Dashboards, Experience Management, Omnichannel, OPINATOR CX

Hack #8 for a WOW CX Management   The Value of Free Text or Unstructured Data: Text Analytics in Surveys Textual analysis (or Text Analytics) using Artificial Intelligence is something we didn’t even dream of just a few years ago. Text Analytics systems in...
Experimenta con gamificación e incentivos

Experimenta con gamificación e incentivos

by Raúl Manresa | Customer Experience, Customer Feedback, Dashboards, Experience Management, Omnichannel

Clave #7 para una gestión WOW de CX   Experimentar con gamificación e incentivos en la Experiencia del Cliente: promotores y detractores Hay mucha controversia respecto a la experimentación con gamificación e incentivos en las encuestas para aumentar la...
Experimenta con gamificación e incentivos

Apply Gamification and Incentives to Maximize the Impact of Your CXM

by Raúl Manresa | Customer Experience, Customer Feedback, Dashboards, Experience Management, Omnichannel, OPINATOR CX

Hack #7 for a WOW CX Management   Experimenting with gamification and incentives in Customer Experience: promoters and detractors There is a great deal of controversy regarding experimentation with gamification and incentives in surveys to increase participation....
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Posts

  • Genera ganancias con el feedback de tus clientes
  • Generate Revenue from Customer Feedback
  • Close The Loop: Gestión de Casos para impulsar el valor de CX
  • Close The Loop: A Case Management System to Boost Customer Experience Impact
  • Santander Chile Recognizes OPINATOR Among Best 2020 Vendors
  • Santander Chile destaca a OPINATOR entre los mejores proveedores de 2020
  • Cómo convertir los insights de tus encuestas en Inteligencia a través de Text Analytics

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