Cómo generar ingresos a partir de programas de CX, VoC y NPS En OPINATOR siempre buscamos compartir conocimientos sobre Experiencia del Cliente y de esta manera ayudar a nuestros stakeholders a construir programas de CX y VoC efectivos: emocionales, personalizados y...
How to Generate Revenue from Your CX, VoC, and NPS Programs OPINATOR always seeks to share its knowledge on Customer Experience and in this way help stakeholders to build effective CX and VoC programs, and it has been an honor is to have shared this space with...
“Thanks to the measurement of Voice of the Customer and NPS with the OPINATOR platform, we have processed more than 387,000 opinions and suggestions that have given us a very detailed knowledge of the real needs of customers, which has allowed us to redesign our app...
“Gracias a la medición de la Voz del Cliente y NPS con la plataforma OPINATOR, hemos gestionado más de 387.000 opiniones y sugerencias que nos han dado un conocimiento muy detallado de las necesidades reales de los clientes, lo que nos ha permitido rediseñar...
More and more customers answer surveys through digital channels where they express their opinion regarding processes, products or services. But, what happens next? Does the customer feel that is being listened to? How are customer reviews being managed and...
