by Raúl Manresa | Case Management, Close the Loop, Customer Experience, Customer Feedback, Experience Management, OPINATOR CX
Hack #9 for a WOW CX Management Close The Loop is a Key Case Management System to Improve your Experience Management With customers demanding personalized attention and fast responses increasingly, are you still sticking to an old ticketing platform to...
by Raúl Manresa | Customer Experience, Customer Feedback, Dashboards, Experience Management
Clave #8 para una gestión WOW de CX La importancia del texto libre o datos no estructurados: Text Analytics en encuestas El análisis textual (o Text Analytics) mediante inteligencia artificial es algo con lo que ni soñábamos hace apenas unos años. Los sistemas...
by Raúl Manresa | Customer Experience, Customer Feedback, Dashboards, Experience Management, Omnichannel, OPINATOR CX
Hack #8 for a WOW CX Management The Value of Free Text or Unstructured Data: Text Analytics in Surveys Textual analysis (or Text Analytics) using Artificial Intelligence is something we didn’t even dream of just a few years ago. Text Analytics systems in...
by Raúl Manresa | Customer Experience, Customer Feedback, Dashboards, Experience Management, Omnichannel
Clave #7 para una gestión WOW de CX Experimentar con gamificación e incentivos en la Experiencia del Cliente: promotores y detractores Hay mucha controversia respecto a la experimentación con gamificación e incentivos en las encuestas para aumentar la...
by Raúl Manresa | Customer Experience, Customer Feedback, Dashboards, Experience Management, Omnichannel, OPINATOR CX
Hack #7 for a WOW CX Management Experimenting with gamification and incentives in Customer Experience: promoters and detractors There is a great deal of controversy regarding experimentation with gamification and incentives in surveys to increase participation....
