More Power, More Control: Explore What’s New in OPINATOR
If there’s one thing that sets OPINATOR apart in today’s CX landscape, it’s a relentless drive to innovate. Not someday, but now. Always thinking a step ahead to bring you the tools, features, and tech you need to stay competitive and connected. All with simplicity and ease of use — built to be powerful, not complicated. That […]
Why the Smartest Stadiums and Venues Are Doubling Down on Guest Experience
Let’s be real: going to a game, concert, or museum isn’t just about the action on the field or what’s hanging on the wall—it’s about how the entire experience feels. From the moment you buy a ticket to the second you leave the venue, every touchpoint is a chance to win a fan for life… […]
OPINATOR AI Insights: The AI that turns your customer feedback into a competitive advantage
Manage Customer Experience with Artificial Intelligence applied to every critical point in your customer journeys Can you imagine being able to identify hidden patterns in your customers’ experience and automatically define action plans to improve it? That’s exactly what OPINATOR AI Insights offers: an innovative technology that combines Generative Artificial Intelligence with advanced analytics to […]
Latest developments: Innovation that Redefines Customer Experience
Discover the features and AI developments that have been implemented in OPINATOR, the leading omnichannel platform for customer experience. Security, advanced dashboards, and intelligent data analysis are some of the exciting new developments. Let’s start reflecting on the exciting developments that have redefined and positioned OPINATOR as a leading omnichannel customer experience platform globally. This last […]
Protect Sensitive Data with OPINATOR PIP and Artificial Intelligence
Automatically detect and mask sensitive information entered in text fields using AI algorithms In an increasingly digitalized world, the protection of personal information has become a priority for both individuals and companies. Personal Information Protection (PIP) is an innovative tool that offers a robust and simple solution for you to anonymize sensitive data such as personal data, […]
Generative AI and CX: How OPINATOR Is Redefining the Customer Experience
“The OPINATOR platform stands out for integrating generative AI in various capabilities and modules.“ As the term “Artificial Intelligence” (AI) becomes a central topic of discussion, confusion arises as to what constitutes AI and what does not. It is crucial to understand that not all automated technologies can be considered AI, and here the distinction […]
What is The Return on Experience (ROX) and How to Demonstrate It
What is Return on Experience (ROX) and how to demonstrate it. While traditional Return on Investment (ROI) focuses solely on financial metrics such as revenue and profit, ROX takes a more holistic approach that takes into account emotional and behavioral outcomes such as customer satisfaction, loyalty, retention and advocacy. To understand ROX and how it helps […]
Customer Experience Hierarchy of Needs
In this compelling presentation, Felipe Chamorro – ex-Growth Strategist from North America at OPINATOR, introduces the innovative concept of the “Customer Experience Hierarchy of Needs.” Drawing insightful parallels with Maslow’s Hierarchy of Needs, we elucidate a strategic framework that prioritizes mastering fundamental customer experience (CX) practices before progressing to advanced techniques. In this presentation we underscore the […]
What’s Vitamin V? – Generating VALUE from CX Programs
Vitamins are essential to keep your body working properly and staying healthy. Likewise, to stay up in the game and be at one’s best, in OPINATOR we believe in the power of vitamin V: The VALUE of CX Programs. According to Forrester, 7 out of 10 companies will prioritize their Customer Experience investment in 2022. […]
Más Potencia, Más Control: Descubre las Novedades de OPINATOR
Si hay algo que diferencia a OPINATOR en el panorama actual de CX, es su impulso constante por innovar. No en el futuro, sino ahora. Siempre un paso por delante para ofrecerte las herramientas, funciones y tecnología que necesitas y mantenerte competitivo y conectado. Todo con sencillez y facilidad de uso: diseñado para ser potente, no complicado. […]