How CIRSA Enhances Customer Experience with OPINATOR with OPINATOR CIRSA, a global leader in the gaming and leisure sector with more than 440 establishments in Spain and Latin America, faced challenges to improve the customer experience due to the diversity of touch points and data decentralisation. To overcome these challenges, CIRSA adopted OPINATOR as a […]
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Customer Experience Hierarchy of Needs In this compelling presentation, Felipe Chamorro – Growth Strategist from North America at OPINATOR, introduces the innovative concept of the “Customer Experience Hierarchy of Needs.” Drawing insightful parallels with Maslow’s Hierarchy of Needs, we elucidate a strategic framework that prioritizes mastering fundamental customer experience (CX) practices before progressing to advanced techniques. In
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PARQUES REUNIDOS Deploys an Advanced Global Voice-of-the-Customer Program with OPINATOR PARQUES REUNIDOS GROUP is one of the world’s leading operators of theme and amusement parks. It currently operates more than 50 parks in countries such as USA, Spain, France, Germany, UK, Italy, Norway, Denmark and Australia. The immediacy of the information and the variety of insights of
What’s Vitamin V? – Generating VALUE from CX Programs Vitamins are essential to keep your body working properly and staying healthy. Likewise, to stay up in the game and be at one’s best, in OPINATOR we believe in the power of vitamin V: The VALUE of CX Programs. According to Forrester, 7 out of 10
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De Feedback a Innovación: El Caso de INNSiDE by Meliá y el Poder del Feedback Estratégico Meliá Hotels International es un grupo hotelero global con más de 380 establecimientos en más de 40 países. Cuenta con un portfolio diverso de marcas y es ampliamente reconocido por su fuerte compromiso con la sostenibilidad y la excelencia
