Nombre del autor:Marco Roldán

Why the Smartest Stadiums and Venues Are Doubling Down on Guest Experience Let’s be real: going to a game, concert, or museum isn’t just about the action on the field or what’s hanging on the wall—it’s about how the entire experience feels. From the moment you buy a ticket to the second you leave the

OPINATOR AI Insights: The AI that turns your customer feedback into a competitive advantage Manage Customer Experience with Artificial Intelligence applied to every critical point in your customer journeys Can you imagine being able to identify hidden patterns in your customers’ experience and automatically define action plans to improve it? That’s exactly what OPINATOR AI

OPINATOR AI Insights: La IA que convierte el feedback de tus clientes en una ventaja competitiva Gestiona la Experiencia del Cliente con Inteligencia Artificial aplicada a cada punto crítico de tus customer journeys ¿Te imaginas poder identificar patrones ocultos en la experiencia de tus clientes y poder definir automáticamente planes de acción para mejorarla? Esto

BBVA integra en su banca móvil (app y web) más de 2400 puntos de recogida de feedback con OPINATOR BBVA sitúa a los clientes en el centro de su actividad y persigue establecer con ellos una relación responsable ayudándoles a tomar las mejores decisiones financieras para alcanzar sus objetivos vitales y profesionales. BBVA ha puesto

Latest developments: Innovation that Redefines Customer Experience Discover the features and AI developments that have been implemented in OPINATOR, the leading omnichannel platform for customer experience. Security, advanced dashboards, and intelligent data analysis are some of the exciting new developments. Let’s start reflecting on the exciting developments that have redefined and positioned OPINATOR as a leading

Protect Sensitive Data with OPINATOR PIP and Artificial Intelligence Automatically detect and mask sensitive information entered in text fields using AI algorithms In an increasingly digitalized world, the protection of personal information has become a priority for both individuals and companies. Personal Information Protection (PIP) is an innovative tool that offers a robust and simple solution

Generative AI and CX: How OPINATOR Is Redefining the Customer Experience “The OPINATOR platform stands out for integrating generative AI in various capabilities and modules.“ As the term “Artificial Intelligence” (AI) becomes a central topic of discussion, confusion arises as to what constitutes AI and what does not. It is crucial to understand that not

BBVA Deploys More Than 2,400 Unique Points of VoC Measurement in Its Mobile Banking App & Web with OPINATOR BBVA, one of the largest financial groups in the world, seeks to establish a customer-centric relationship, helping them to make the best financial decisions to achieve their personal and professional goals. BBVA has created its own source

What is The Return on Experience (ROX) and How to Demonstrate It What is Return on Experience (ROX) and how to demonstrate it. While traditional Return on Investment (ROI) focuses solely on financial metrics such as revenue and profit, ROX takes a more holistic approach that takes into account emotional and behavioral outcomes such as customer satisfaction, loyalty,