More Power, More Control: Explore What’s New in OPINATOR
If there’s one thing that sets OPINATOR apart in today’s CX landscape, it’s a relentless drive to innovate. Not someday, but now. Always thinking a step ahead to bring you the tools, features, and tech you need to stay competitive and connected. All with simplicity and ease of use — built to be powerful, not complicated.
That means regular updates packed with smart improvements designed to make your CX work simpler, faster, and more effective — helping you reach the results your business is aiming for.
These are some of the latest improvements in OPINATOR — ready for you to start using today.
Faster, Smarter Backend
Imagine being able to create a visually engaging survey — or any customer interaction — in just seconds. Now you don’t have to imagine: it’s here. With the latest updates, OPIs (OPINATOR Personalized Interfaces) generated without specific visual settings now come with a cleaner, more attractive default design — enhancing your customers’ experience with no extra effort on your part.
And that’s not all. It’s now also easier to access the insights that drive real results for your organization. OPINATOR Dashboards give you more flexibility to structure and display customer data with the added “drag and drop” and “multiboxes” functions. This lets you tailor dashboards to your organization’s needs, making it easier and faster to understand what your customers are saying.
A More Powerful Text Analytics Tool
Another key improvement in OPINATOR’s recent updates is the enhanced compatibility between PIP and the popular Text Analytics tool. You can now analyze the meaning and sentiment behind customer comments, uncover trends, and turn unstructured data into actionable insights — even after it’s been processed through PIP (Personal Information Protection).
The Text Analytics tool now also lets you add multiple custom dictionaries to a specific OPI, giving you greater control and deeper insights. That means your insights are even more aligned with your business context, terminology, and goals.
Meet OPINATOR AI Text Analyzer
We have developed the OPINATOR engine with AI technology, enhancing classification processes and boosting sentiment analysis to an impressive 98% accuracy.
You might already be familiar with OPINATOR AI Insights and the power of AI within the OPINATOR solution. Now it’s time to get to know OPINATOR AI Text Analyzer.
This new tool takes your customer feedback analysis to the next level by automatically adding key information from your data in OPINATOR (as well as external sources) that matters into your feedback insights — based on criteria you’ve defined beforehand, tailored to your organization.
But you don’t just get richer, more complete feedback from your OPIs; you also unlock automatic, actionable plans aligned with the same criteria — all without lifting a finger.
The Complete CX Solution That Delivers Impactful Results
OPINATOR helps organizations capture, understand, and act on customer feedback, enabling companies to create more meaningful interactions, improve decision-making, and drive better business outcomes.
Ready to see it in action? Get in touch or request a demo and discover how an innovative CX solution can make a real difference for your business.
Do you want to know more?
Send us a message and we will contact you as soon as possible.