Creating a True Picture of Customer Reviews with OPINATOR’s NEW RealReviews.

We live in a world saturated with information which, as consumers, makes it increasingly difficult to find accurate and reliable sources of information about a brand, marketplace, product or service. OPINATOR RealReviews is a new service that will enable you to increase the trust of your customers in your brand and drive new potential purchasers to your website.

With OPINATOR’s Real-Time Customer Experience Management platform you can generate and manage customer interactions in a new, smarter, and more engaging way over every digital channel to boost engagement in VoC, NPS and CEM programs (up to 10X responses in some cases), identify and reduce points of customer effort, and get customized dashboards with detailed insights including Key Driver Analysis, Text Analytics and Predictive Analysis.

User insights that are generated through real interactions between a company and its customers can be used internally to improve processes and reduce points of customer effort. Now, with OPINATOR RealReviews, these insights can also be used externally to help you turn satisfied customers into advocates, improve your company’s SEO, and increase conversion rates.

If you’re interested in learning more about RealReviews and how this and many other OPINATOR solutions can help you improve customer experience and drive revenue for your business please contact us at info@opinator.com.

RealReviews will be widely available in early 2019.

How to Create a Superb Omnichannel Experience with OPINATOR

Shopping experiences are no longer what they used to be. According to a 2018 research from Salesforce, 67% of shoppers start their journey on Google or Amazon but somewhere along the way decide that buying in-store is more convenient in that moment. Additionally, 50% of shoppers buy in-store for the first time, but of those in-store shoppers a whopping 71% use their smartphone to supplement their in-store buying experience. It becomes evident that not only are consumers leaning towards digital shopping, but also that the customer journey is more omnichannel today than ever before, combining physical and digital touchpoints.

With OPINATOR’s Real-Time Customer Experience Management platform it’s possible to generate and manage customer interactions in a new, smarter, and more engaging way over every channel to boost engagement while shaping the customers’ experience according to their expectations, both on and offline, capturing the top-of-mind position that is so coveted in today’s marketplace.

The competition for the attention of customers is growing every year and OPINATOR enables companies to manage customer journeys over multiple channels while providing real-time insights and close the loop capabilities, making consumers feel heard and tended to, all through very visually appealing interactions that they will surely remember.

If you’re interested in learning more about how this and other OPINATOR solutions can help you improve customer experience and drive revenue for your business please contact us at info@opinator.com.

OPINATOR takes two wins for Customer Experience Management Software from FinancesOnline Reviews!

 

It’s been an exciting year for OPINATOR. Over the last twelve months, the dream that began as a startup in 2011 has grown rapidly into a major Customer Experience Management product. We have seen our offices grow with four times as many people, and our reach expand to more than 25 countries. These recent efforts haven’t gone unnoticed, as we were recently recognized and awarded twice by the B2B premium review website FinancesOnline after they conducted a review of OPINATOR.

Our first achievement is the Rising Star 2018 award, which symbolizes our growth spurred by our large international brand clients like BBVA, The North Face, Orange, Leroy Merlin and Santander. We are proud of this award as well as our inclusion in the FinancesOnline top 15 list for customer experience management software because it represents the idea that drives our transformation and pushes us forward to improve and expand our services even further. Over the last few years, we have improved our services, adding capabilities such as text analytics, close-the-loop, alert systems and integration with chatbots. We update our platform every two weeks, adding new tools that fit the changing needs of our customers.

We were also granted the Great User Experience award for 2018, given to us because of the simplicity and flexibility our clients get when they use our services, and our ability to improve our services to fit our customers’ current and future needs. We strive to give our clients not only a platform that allows them to build ideal customer journeys, but also to work together with them to ensure success implementing OPINATOR’s expansive capabilities. This is why we have also received a 100% customer satisfaction rating in our review and were recommended in the platform’s popular what are the benefits of CEM software guide.

We would like to thank FinancesOnline for supporting OPINATOR, giving us a chance to be placed directly against our competitors, allowing our clients to compare alternatives, learn more about us, and submit their own reviews about their experience with our platform. Please visit FinancesOnline.com to post your own review of OPINATOR by clicking that link, and thanks for your support through another amazing year. We can’t wait to show you what’s in store for 2018!